We care about customer satisfaction, but we keep things clear. Refunds are only offered if:

• The item arrives damaged
• You receive the wrong product
• The item is clearly not as described

To request a refund, email us at support@lightstick4you.com within 3 days of delivery. Attach clear photos of the issue and include your order number. If it’s approved, we’ll either refund or resend — whichever you prefer.

We don’t offer refunds for:

• Change of mind
• Ordering the wrong item
• Late delivery caused by couriers or customs
• Entering the wrong address at checkout

Returned items must be unused and in original packaging. Refunds (if approved) are processed within 5–7 business days.